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An International IT Service Firm – A Case Study on Workplace Innovation

Kovács, O. (2013): An International IT Service Firm – A Case Study on Workplace Innovation. In: Makó, Cs. – Polónyi, I. – Szanyi, M. – Ujhelyi, M. (2013): Organizational and Institutional Innovation and Enterprise Clusters as Sources of Competitiveness. Competitio Books, No. 13. pp. 25-57

In this case study we address the issue of telework as a specific form of organisational innovation in case of an International IT Service Firm (hereinafter IITS firm) operating in Hungary. After drawing a short introduction as well as outlining the key terms used and our methodological approach we briefly present the relevant theoretical and empirical evidence regarding the topic. Then we turn to the concrete company which can be seen as a prime example of implementing telework successfully. By using the major prerequisites of an impulsive innovation process unraveled by Kornai (2010), our approach aimed at getting a better understanding on how workplace innovation supported the selected firm’s development and in what respects can it be justified as a good way forward.

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